Created on: 2 April 2016
When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error' or ‘bugcodeusbdriver' issues. Because your platform can have both USB 2.0 and USB 3.0 controllers, it's useful to check which controller the USB device is connected to. Follow these steps: Connect a USB 3.0 flash drive (USB Mass Storage Device) to one of the Intel USB 3.0 ports. In Device Manager, click View, and click Devices by connection. The device you connected to has new features for USB-C that the cable doesn't support. The device or dongle isn't connected to the correct USB-C port on your PC (or phone). The device or dongle is using an external hub or dock to connect to your PC (or phone). Too many other Alternate Mode devices or dongles are connected to your PC (or phone).
Arduino software is needed to program Arduino boards and must be downloaded from the Arduino website and installed on a computer. This software is known as the Arduino IDE (Integrated Development Environment).
Drivers must be installed in order to be able to program an Arduino from the Arduino IDE. This article shows how to download and install the Arduino IDE software and drivers on a Windows 10 computer.
Livescribe Port Devices Driver Windows 7
Downloading Arduino for Windows 10
Go to the Arduino Software download page where you will find two downloads for Windows – Windows installer and Windows ZIP as shown in the image below.
Selecting an Arduino Software Download
You can choose either of the two Windows options, but I prefer to use the ZIP file because it keeps the Windows system cleaner. The Windows Installer version of the software will download an installer which will install the software into the Windows system. The Windows ZIP file allows you to unzip the Arduino IDE to any location of your choice and easily remove it if you want by simply deleting the unzipped folder.
This installation guide uses the Windows ZIP file, so download the ZIP file and proceed to the installation step below. After clicking the download link, you will have the option of making a donation to Arduino or just downloading the file for free.
Installing Arduino Software on Windows 10
After downloading the Arduino Windows ZIP file, simply double-click it and then copy the folder from inside the zip file to the desired location. I prefer to copy it to my desktop.
To avoid any confusion: the file that is downloaded is a file and not a folder, although it is called a 'Compressed (zipped) Folder' in Windows.
Running the Arduino IDE
Open the folder that you extracted from the zipped file and double click arduino.exe in the folder to start the Arduino IDE software. If you can not see file extension (the .exe on the file name), turn them on in the file manager by clicking View → File name extensions.
If you want to create a shortcut to the Arduino IDE on your desktop, start dragging the arduino.exe file to the desktop and hold down the Ctrl + Shift keys before dropping it on the desktop. This will create a shortcut to the Arduino IDE instead of moving the file to the desktop.
Make sure that you have not moved the arduino.exe file by looking at the name of the file on your desktop which should contain the word 'Shortcut' at the end. You can rename this shortcut to just Arduino or Arduino IDE.
Installing Arduino Drivers in Windows 10
When you plug an Arduino board into a Windows 10 computer, a driver should automatically be installed for it. The driver configures the Arduino as a virtual COM port which can be seen in the Device Manager.
Open the Device Manager window by right-clicking the Windows 10 start button in the lower left of the screen and then selecting Device Manager on the menu that pops up.
In Device Manager, expand Ports (COM & LPT) and you should see a COM port which will be your Arduino as shown in the image below. If you have other COM ports on the PC, then unplug the Arduino to see which COM port disappears from the device manager, then plug the Arduino back in and see which port appears – this will be the Arduino port, e.g. COM4 in the image below.
The drivers that come with the Arduino software can be installed instead of the default Windows 10 driver, which is explained next.
Arduino Virtual COM Port Number in Windows 10 Device Manager
Installing Arduino Drivers
In the Device Manager, right-click the COM port that was identified as the Arduino (the Arduino must be plugged into the computer first). Select Update Driver Software... from the menu that pops up.
Updating Arduino Driver in Windows 10
In the dialog box that opens, select Browse my computer for driver software.
Browse for Arduino Driver Software
In the next dialog box, make sure that Include subfolders is checked and then click the Browse... button.
Browse for Driver
In the dialog box that pops up, navigate to the drivers subfolder of the Arduino folder that you unzipped earlier. Click the drivers folder to select it and then click the OK button.
Select the Arduino drivers Folder
Back in the Update Driver Software dialog box, the correct path to search for the drivers is set. Click the Next button to start the driver installation.
Start the Arduino Driver Installation
In the Windows Security dialog box that pops up, click Install.
Confirm the Arduino Windows 10 Driver Install
After the driver has been installed, a dialog box will appear that shows that the driver has been successfully updated and will display the Arduino COM port number.
Arduino Driver Installation / Update Finished
Downloading Arduino for Windows 10
Go to the Arduino Software download page where you will find two downloads for Windows – Windows installer and Windows ZIP as shown in the image below.
Selecting an Arduino Software Download
You can choose either of the two Windows options, but I prefer to use the ZIP file because it keeps the Windows system cleaner. The Windows Installer version of the software will download an installer which will install the software into the Windows system. The Windows ZIP file allows you to unzip the Arduino IDE to any location of your choice and easily remove it if you want by simply deleting the unzipped folder.
This installation guide uses the Windows ZIP file, so download the ZIP file and proceed to the installation step below. After clicking the download link, you will have the option of making a donation to Arduino or just downloading the file for free.
Installing Arduino Software on Windows 10
After downloading the Arduino Windows ZIP file, simply double-click it and then copy the folder from inside the zip file to the desired location. I prefer to copy it to my desktop.
To avoid any confusion: the file that is downloaded is a file and not a folder, although it is called a 'Compressed (zipped) Folder' in Windows.
Running the Arduino IDE
Open the folder that you extracted from the zipped file and double click arduino.exe in the folder to start the Arduino IDE software. If you can not see file extension (the .exe on the file name), turn them on in the file manager by clicking View → File name extensions.
If you want to create a shortcut to the Arduino IDE on your desktop, start dragging the arduino.exe file to the desktop and hold down the Ctrl + Shift keys before dropping it on the desktop. This will create a shortcut to the Arduino IDE instead of moving the file to the desktop.
Make sure that you have not moved the arduino.exe file by looking at the name of the file on your desktop which should contain the word 'Shortcut' at the end. You can rename this shortcut to just Arduino or Arduino IDE.
Installing Arduino Drivers in Windows 10
When you plug an Arduino board into a Windows 10 computer, a driver should automatically be installed for it. The driver configures the Arduino as a virtual COM port which can be seen in the Device Manager.
Open the Device Manager window by right-clicking the Windows 10 start button in the lower left of the screen and then selecting Device Manager on the menu that pops up.
In Device Manager, expand Ports (COM & LPT) and you should see a COM port which will be your Arduino as shown in the image below. If you have other COM ports on the PC, then unplug the Arduino to see which COM port disappears from the device manager, then plug the Arduino back in and see which port appears – this will be the Arduino port, e.g. COM4 in the image below.
The drivers that come with the Arduino software can be installed instead of the default Windows 10 driver, which is explained next.
Arduino Virtual COM Port Number in Windows 10 Device Manager
Installing Arduino Drivers
In the Device Manager, right-click the COM port that was identified as the Arduino (the Arduino must be plugged into the computer first). Select Update Driver Software... from the menu that pops up.
Updating Arduino Driver in Windows 10
In the dialog box that opens, select Browse my computer for driver software.
Browse for Arduino Driver Software
In the next dialog box, make sure that Include subfolders is checked and then click the Browse... button.
Browse for Driver
In the dialog box that pops up, navigate to the drivers subfolder of the Arduino folder that you unzipped earlier. Click the drivers folder to select it and then click the OK button.
Select the Arduino drivers Folder
Back in the Update Driver Software dialog box, the correct path to search for the drivers is set. Click the Next button to start the driver installation.
Start the Arduino Driver Installation
In the Windows Security dialog box that pops up, click Install.
Confirm the Arduino Windows 10 Driver Install
After the driver has been installed, a dialog box will appear that shows that the driver has been successfully updated and will display the Arduino COM port number.
Arduino Driver Installation / Update Finished
Finally back in the Device Manager, the COM port is now identified as an Arduino when the Arduino driver from the Arduino IDE folder is installed.
COM Port is Identified as Arduino in Device Manager
Arduino Software
This issue is caused when Microsoft Windows does not properly detect the chipset or videodisplay.
Corrupt or missing motherboard or chipset drivers
Livescribe Port Devices Driver
Download and install the latest chipset and video card drivers. If you or someone you know built your computer, it came with the motherboard CD. This CD contains the chipset drivers. Otherwise, you can find drivers for all the major chipsets on our motherboard drivers page.
Corrupt or missing video card drivers
If installing the latest chipset or motherboard drivers doesn't resolve your issue, make sure you have the latest drivers installed for your video card. For a listing of video card drivers, see our video card drivers page.
Other PCI device that Windows cannot identify
If you tried the above two steps and your Windows Device Manager still contains an Unknown PCI device, likely the device cannot be identified.
If you that the device not being identified is installed, we suggest you obtain the latest drivers for that device. A listing of drivers is on our drivers page.
If you have recently finished installing or reinstalling Windows onto the computer and are getting the unknown PCI device, we suggest you manually identify the PCI device through the registry.
Additional information
Livescribe Port Devices Driver Download
- See the PCI and drivers definition for further information and related links.
